Professional Scrum Master II™ (PSM II)

Develop stances and techniques that distinguish you as an effective Scrum Master and amazing servant leader.


This 2-day Professional Scrum Master II (PSM II) course supports you as an experienced Scrum Master in your professional development. The challenges that you meet daily require you to assume different stances many times a day. This course promotes your understanding of these stances that distinguish you as an effective Scrum Master and amazing Servant Leader.

This course includes

  • 2 days of training (based on Scrum Guide 2020)
  • PSM II exam + free retake
  • 3x1 hours online coaching
  • Training repetition guarantee
  • 40% discount on PSM III exam
  • 14 PMI PDUs

Why you should come

This Professional Scrum Master II (PSM II) course is right for you if you want to expand your knowledge and practical experience as a Scrum Master. It promotes your understanding of the various Scrum Master stances that make you a successful Scrum Master and servant leader. Your role as a Scrum Master is complex, and your opportunities to help your Development Team, your Product Owner, and your organization are vast.

Depending on the situation at hand, you have to assume different stances and apply different techniques to be successful in your Scrum Master role:

  • As a Scrum Master, you are a trainer
  • As a Scrum Master, you are a mentor and a coach
  • As a Scrum Master, you are a facilitator and a moderator
  • As a Scrum Master, you are a change agent

This course was made to help you understand these stances. Through a number of case studies, exercises, techniques such as "Liberating Structures," you will experience and reflect on these stances and your skill at using them. Your Professional Scrum Trainers (PST) will not offer simple answers to complex situations, but they will help you find solutions by yourself. By collaborating with your fellow participants and your trainers, you will gain empirical knowledge, guided by the principles and values of Scrum.

What you will learn

After this course, you can

  • adjust your stance as a Scrum Master to the situation at hand.
  • use the principles and values of Scrum as a guide to servant leadership.
  • help others to use the principles and practices of Scrum as guidelines for their work, leadership, and decision-making.
  • use concrete techniques to help the Development Team and the Product Owner become more agile.
  • help the organization to improve the environment for Scrum Teams so that they can optimize the value of their products.

Course Topics

  • Effects on the organization of a successful Scrum Master
  • Dealing with complexity and servant leadership
  • Dealing with team conflict
  • Removing impediments
  • Facilitation techniques
  • The Importance of a "Done" Increment
  • The Sprint Goal
  • Refresh the purpose of the Scrum Events
  • The role of management in Scrum
  • Successful product delivery
  • Measurement in Scrum
  • How to support the Product Owner
  • Understanding the challenges of middle management
  • Scrum Master as a change agent

Public Events

  • Availability:
  • seats available
  • few seats left
  • sold out
We haven't scheduled any public events.
Are you looking for private training? Contact us!

Why us?

  • Approved by

    Your Scrum Trainer was rigorously assessed and approved to teach this course by, the home of Scrum.
  • 2 Professional Trainers

    Your trainers Boris Steiner & Glenn Lamming have been practicing Scrum since 2014 and teaching this course since 2019.
  • Real world experience

    This is about Scrum in the real world. We share our hard-won experience from many years of Scrum practice. And we invite you to share yours.
  • No Powerpoint

    We create an engaging and fun learning experience through exercises, discussions and reflections.
  • Q&A Sessions

    Regular Q&A sessions for all former training participants.

More information

How to prepare for this PSM II course

This Professional Scrum Master II (PSM II) course is designed for experienced Scrum Masters who already have a solid understanding of the Scrum Framework. Even though participation in the Professional Scrum Master I (PSM I) course and the PSM I certificate are not required, you should have that level of understanding and at least one year of practical experience as a Scrum Master.

PSM II exam and PSM II certificate

After this PSM II course you will get access to the PSM II exam. The PSM II exam is a 90-minute online test (English) with 30 questions (multiple choice, multiple answer, true/false). To pass, you need at least 85% correct answers. If you take the PSM II exam within 14 days of this course and do not pass directly, you will receive another attempt at no additional cost. After passing the PSM II exam you will receive your PSM II certificate from The PSM II certificate does not expire and does not require a renewal fee. In addition, if you pass the exam, you can claim a 40% discount on the PSM III exam.

Professional Development Units (PDU)

If you hold an active certification by the Project Management Institute (PMI), you can claim 14 professional development units (PDUs) after attending this PSM II course.

Training Repetition Guarantee

If you feel you haven't got the most out of this course, you can come back and join one of our next PSM II courses within three months at no additional cost. If you want to retake the PSM II exam after repeating our course and you have already taken your two attempts, you only pay the costs of another PSM II exam. This repetition guarantee applies to our public courses only.

Training Method

We use "Training from the back of the room" (TBR) and Liberating Structures to create a rich learning experience for you. With clear and concise concepts, joyful exercises, surprising changes of perspective and lots of exchange with your trainer and fellow participants. This way you will learn about Scrum and the role of the Scrum Master in a memorable and professional way.

PSM II as an online course (live)

If we run this PSM II course in a virtual setting, we will create an immersive virtual learning experience by using HD video conferencing, online break-out rooms, collaborative digital whiteboards and special facilitation techniques. For more information, please have a look at our list of frequently asked questions about virtual training.

Special needs

Please reach out to us if you have special needs or require support to participate in this PSM II course. We aim to make this PSM II course accessible and enjoyable for everyone.

Questions about this PSM II course?

Please don't hesitate to contact us if you have a question about this PSM II course or would like to talk with us personally.